TravelThru Privacy Policy
Introduction
At TravelThru (“the Company”, “we”, “us”, “our”), we are committed to protecting your privacy and personal information (“you”, “your” ,“the Customer”, “the User”). This Privacy Policy explains how we collect, use, retain and disclose personal information when you use our airport-transfer booking services and global transport services, and when you access our website or application.
By using our Services and/or accessing our website/app, you accept the collection and use of your personal information as described in this Policy.
Scope and Legal Basis
The Company is incorporated and legally registered in Singapore, and is subject to the Singapore Personal Data Protection Act 2012 (“PDPA”) administered by the Personal Data Protection Commission (PDPC). This Policy applies to the collection, use and disclosure of personal information of customers in any country in which we provide our services, including when services are booked or used outside Singapore.
In case of any difference or conflict with the provisions of the law of the country where the customer uses the service, we are allowed to reserve responsibility based on the PDPA.
Definitions
“Services” means our airport pick-up, drop-off and global vehicle - booking services provided through our website, app or other platform.
“Website” means our official company website and any online channels operated by us.
“Personal Data” means information about an individual who can be identified from that information (or together with other information we hold).
“User”, “you”, “Customer” means an individual using our Services or accessing our Website.
Information We Collect
We may collect and process the following types of personal data:
Information you provide directly: When you book a service, register an account, or contact support, we may collect your first name, last name, phone number, email address, address (where required), flight info (arrival/departure airport, time), pick-up/drop-off location, payment information (if any), and special requests.
Usage & technical information: When you access our Website or use the Services, we may automatically collect data such as your IP address, browser type, operating system version, time of access, referral/exit pages, session data, device information, cookies, etc.
Location information: If the service you book requires us to know pick-up/drop-off timings at an airport or during transit, we may collect location or routing data.
Information from third parties: In some cases we may receive information from our service-partners, airlines, payment processors or other third parties to facilitate provision of the Services.
In any case, we are not responsible for the authenticity and origin of information provided by customers.
Purpose of Using Your Information
We use your personal data for these purposes:
To provide and maintain the Services (e.g., confirm your booking, coordinate vehicles, dispatch drivers).
To manage your user account, if you create one.
To communicate with you by email, telephone, SMS or other equivalent means concerning your booking, schedule changes or important notifications.
To improve our Services and user experience: analysing usage, developing features, optimising systems.
To provide customer support and handle feedback.
To comply with legal or regulatory obligations or to protect our rights, property or safety and those of others.
(If you agree) To send promotional offers, updates, newsletters about our Services.
Sharing & Disclosure of Information
We are committed to not selling your personal data to third parties. However, we may share your personal data in the following circumstances:
With our service providers (contracted parties) such as payment processors, email/messaging providers, data analytics vendors — these parties process data on our behalf and according to our instructions.
With business partners when required to provide the Services (for example: airlines, airports, vehicle/driver partners) — only to the extent needed for your booking and travel arrangements.
In the event of a business transfer: if the Company merges with or is acquired or sells assets, your personal data may be transferred subject to this Policy and applicable law.
When required by law, regulation or legal process — for example, to comply with a court order or investigation, or to protect the rights, safety or property of the Company or others.
Cookies & Similar Technologies
We and our service providers may use cookies, web-beacons and similar technologies for purposes such as recognising you on return visits, personalising your experience, analysing how you use the Website and, if applicable, providing advertising. You can disable cookies by adjusting your browser settings; however, doing so may affect your ability to use certain features of the Website.
Data Retention & Security
We will retain your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by law.
We implement technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. However, no electronic transmission or storage method is perfectly secure.
Cross-Border Data Transfers
Because we operate globally, your personal data may be transferred to, stored in or processed in countries other than Singapore. Under the PDPA, organisations transferring personal data outside Singapore must ensure that a comparable standard of protection is maintained. By using our Services or Website, you consent to such transfers.
Your Rights
Depending on your country of residence and applicable law, you may have the following rights with respect to your personal data:
Access to the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion or de-activation of your personal data, as permitted by law.
Object to or restrict certain processing (including direct marketing).
Withdraw consent where processing is based on your consent. If you wish to exercise any of these rights, please contact us (see Section 14). We will respond within a reasonable timeframe and in accordance with applicable law.
If you wish to exercise any of these rights, please contact us (see Section 14). We will respond within a reasonable timeframe and in accordance with applicable law.
Children
Our Website and Services are not intended for use by children under the age of 18 (or any higher age required by applicable local laws). We do not knowingly collect personal data from children under that age without parental/guardian consent. If you believe your child has provided personal data to us, please contact us so we can take appropriate action.
To avoid confusion, we are not responsible for verifying the age of customers, this information is provided in good faith and customers are solely responsible for this information.
Links to Third-Party Websites
Our Website may contain links to third-party websites or services. We do not control the privacy practices or content of those sites, and we are not responsible for their privacy policies. We encourage you to review the privacy policy of each site you visit.
Changes to This Privacy Policy
We may revise this Privacy Policy at any time. The “Last updated” date above will reflect when changes are made. We encourage you to review this Policy periodically. Continued use of our Services or Website after the Policy is updated constitutes your acceptance of the revised Policy.
Contact Information
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at::
Email: [email protected]
Address: 8, Boon Lay Way, #11 - 08, 8@Tradehub 21, Singapore 609964
Phone: +1 415 855 3868
