PRIVACY POLICY

  • The purpose and scope of data collection

    When passengers use Tue Anh's services on all information channels, Tue Anh collects information on the principle of transparency, confidentiality and only collects necessary information, including full name, phone number, address, email, transaction information and other related data to serve the purpose of providing services to understand passengers’ needs, take care of passengers and bring passengers better services

    Passengers ensure to provide accurate and legal information when requested and agree to provide. Passengers will be fully responsible (in any case, there is no connection to Tue Anh in part or entirely) if the information passengers provide to Tue Anh is incorrect, illegal.

  • Scope of information use

    Tue Anh uses the information collected by passengers to:

    • Support and take care of passengers: give comments and feedback on service quality, handle issues related to passengers’ use of the service or transactions between Tue Anh and passengers;

    • Providing information related to services: introducing services, promotions and incentives to passengers

    • Send open letters, purchase orders, thank you letters, birthday greetings letters;

    • Confirm, process online payments and ensure transaction transparency

    • Other contents that Tue Anh is allowed to use are not contrary to the provisions of law

    • After registering to use the service, passengers are considered to have agreed to receive emails and messages sent by Tue Anh to provide advertising information and information to take care of passengers. If passengers refuse, do not want to receive any emails or messages about advertising information, promotions from Tue Anh or want to adjust passengersr personal data, passengers can contact Tue Anh Customer Care via email [email protected] or phone number: +84778553868

  • Information storage time

    • Tue Anh only retains information about passengers for the time necessary for the purpose for which the information was collected or as required by applicable law.

    • Passengers can request deletion or correction of passengersr personal information at any time by contacting [email protected] or phone number: +84778553868

  • Commitment to protecting privacy of customer personal information

    • Tue Anh will always ensure and protect the privacy and confidentiality of passengersr personal information with the highest sense of responsibility and only allow access to the necessary extent. However, Tue Anh does not guarantee that all of passengers’ information is absolutely confidential and will not be responsible for any unauthorized access from outside or information leakage from passengers.

    • Tue Anh commits not to trade passengers’ information, not to sell or distribute passengersr personal information to any other third party unless Tue Anh is obliged to provide passengersr information upon request/decision of a competent state agency in accordance with the law, or necessary for the prevention and detection of criminal acts and legal prosecution to protect passengersr rights. Tue Anh disclaims any responsibility related to information security in this case.

    • Individuals or organizations that may have access to personal information include:

      • Tue Anh Trading And Travel Company Limited

      • The partners have signed a contract to perform a part of services for Tue Anh. These partners will receive information under the contractual agreement (which may be part or all of the information depending on the contract terms) to support passengers using the service

      • State agencies request Tue Anh to provide user information to serve the investigation process

  • Policy changes:

    This Privacy Policy and Information Collection Policy is subject to change. Tue Anh will update any changes to this Policy on the travelthru.vn website:

  • The address of organization collecting and managing passenger personal information

    Tue Anh Trading And Travel Company Limited

    Head office: 275 Phan Huynh Dieu, Hoa Quy Ward, Ngu Hanh Son District, Da Nang City, Vietnam.

    Tel: 0979990945

    Email: [email protected]

    For any questions or requests related to the collection, use and security of personal information, please contact the above information for assistance

  • Tools for users to access and edit passengersr personal data

    Passengers may access, update or correct passengers’ personal information through the following means

    • Direct Contact: Submit a correction request via email [email protected] or phone number: +84778553868 for assistance.

    • At Tue Anh office: Passengers can come directly to the office to request updates. (Address: 275 Phan Huynh Dieu, Hoa Quy Ward, Ngu Hanh Son District, Da Nang City, Vietnam) We are committed to handling requests quickly, confidentially and in accordance with regulations to ensure passengers’ interests.

  • Mechanism for receiving and resolving complaints related to passengers’ personal information

    Passengers have the right to file a complaint about the disclosure of personal information to a third party via the email address [email protected] or phone number 0979990945

    The Company is responsible for implementing technical and professional measures within the permitted capacity and authority in accordance with the law to verify the reflected contents

    The time limit for processing complaints related to passengersr personal information is 30 days from the time of receiving the request (excluding Saturdays, Sundays, Holidays, Tet,...)