"TravelThru covers nearly every corner of the world with 150+ countries and 500+ airports that allow its customers to book the service directly on its website with confidence."
1. General
The following Terms and Conditions of TravelThru – airport transfer service apply to all contracts and services between TravelThru and their clients. Any conflicting Terms and Conditions of the client will be expressly contradicted.
2. Realization of the contract between the client and the transfer service provider
TravelThru acts solely as a transfer broker and forwards the clients’ requests to selected transfer service providers. TravelThru simply generates business for transfer service providers. When making a booking, the clients’ transfer requests are immediately relayed to the transfer service providers, confirmed by TravelThru via email, and sent back to the client as a non-binding reservation request. The contract yielding the actual transfer service is finally made exclusively between the client and the transfer service providers. A binding reservation confirmation is then sent to the client in the name of the transfer service provider via email from TravelThru do not execute any transfers themselves, or for other companies.
3. Content of contract
3.1. The content of the accepted transfer contract between the transfer service provider and the client (date, route, pick-up time, number of passengers, and transfer price) is taken from the details in the binding reservation confirmation provided by the transfer service provider. Additional requests and/or information, such as meeting points, are also to be confirmed directly to the client by the appointed transfer service providers.
3.2. If children are being transported, it is the client’s responsibility, when making the booking, to add how many children will be traveling and what age they are. In the booking mask, there is a drop-down window that allows the client to add the number of child seats/restraints needed for the transfer. The transfer service provider will send a booking confirmation to the client listing the extra services requested. If this information is not given at the time of booking, transport cannot be guaranteed, and the rules stipulated will be enforced.
3.3. Any unscheduled delays on behalf of the transfer service providers (e.g. traffic conditions, road works, or weather conditions) may result in extended waiting times for the client. If the client is aware of a flight delay, it is their responsibility to inform the transfer service providers immediately via telephone.
All communication regarding adjusted pick-up times is to be done directly between the client and the transfer service provider. If the client does not duly inform the transfer service provider by telephone about the known delay, the transfer will be charged as a no-show as set out. A transfer for the late arrival can be ordered by telephone directly from the transfer service providers (fees apply).
3.4. By finalizing a booking, the client agrees to participate in surveys designed to improve our service. These surveys are conducted either by email or by telephone. The client can decline to participate by deactivating the respective option in his or her profile.
4. Transfer price and payment
4.1. The price indicated on the reservation confirmation received from the transfer service provider is binding as long as the transfer is carried out as booked. The final transfer price, including credit card fees and optional extra charges (accompaniment services), will be charged to the given credit card or selected method of payment at the time of booking. Extra charges (i.e. excess baggage, extra kilometers, extended waiting periods, etc.) will optionally be charged the day after (working day) the transfer is carried out.
4.2. In the case of credit card payment, the traveler has to guarantee a valid credit card that is backed by sufficient funds.
5. Fees for no-shows and extended waiting periods
5.1. For transfers booked for pick-up at the airport, the transfer service provider will allow a waiting time of 30 minutes. The airport waiting time begins at the official landing time indicated by the airport authority. In the event that the actual arrival time is earlier than the scheduled arrival time, the client is required to wait for the driver.
5.2. Fees for no-show: If the client does not show up at the predetermined pick-up time and/or meeting point, they cannot be contacted personally or via telephone within the waiting time, and the client did not inform the dedicated transfer provider, either in writing or via telephone, about the delay, the full transfer cost (100%) will be charged as a no-show fee.
5.3. Fees for waiting periods: If the client contacts the transfer service provider by telephone within the free-of-charge waiting period and requests that he/she would like to continue with the booked transfer, the following extra fees will apply according to the chosen payment method after the free-of-charge waiting period comes to an end:
- 1 – 20 minutes after the free-of-charge waiting period: 0%
- After 20 minutes will be charged 100%.
- Any extra parking fees will be charged
6. No-show of the Transfer Service Provider at the meeting point
If the transfer service provider does not show up at the predetermined airport meeting point 20 minutes after the official landing time (according to airport arrivals) or other pick-up addresses and cannot be contacted by telephone, the client can arrange a taxi or public transfer. The extra costs involved will be refunded to the client on behalf of the transfer service provider by TravelThru after receiving the transfer receipt from the client. Complaints will be accepted within 3 days from the completion of the trip. If this period is exceeded, TravelThru will not participate in resolving the dispute.
7. Changes, Cancellation, and Cancellation fees
7.1. If the client (traveler) would like to make changes to a transfer that has already been confirmed by the transfer service provider, this can only be done via the booking engine if it is processed outside the cancellation fee period. Any changes made within the cancellation fee period must be done directly between the client and the transfer service provider. In the event that the transfer service provider cannot accept the changes, a cancellation fee will be charged. Transfers that have already been charged and paid for by credit card cannot be amended. They must be fully canceled and then rebooked.
7.2. In case of cancellation until 24 hours before the transfer pick-up, the cancellation is charge-free. At a later time, 100% cancellation fees apply.
8. Liability
8.1. TravelThru is liable to the client in the event that damage is caused intentionally or by gross negligence, including its vicarious agents, in accordance with legal regulations. transfer service provider is not a vicarious agent of TravelThru and is also liable for the destruction of life, personal bodily injury, or health damages that were negligently caused by TravelThru or their vicarious agents. In regards to the property and financial damages caused by negligence, TravelThru is only liable for the breach of contractual obligations; however, compensation is limited to foreseeable, contract-typical damages that were concluded when establishing the contract. Essential contractual obligations are those on which fulfillment is based and on which the client can trust.
8.2. The liability for costs associated with missed connections, especially with air and train travel, is excluded.
8.3. The exclusion and limitation of liability shall not apply in cases, when, in accordance with the Product Liability Act, there was the assumption of warranty and fraudulent concealment of a defect.
9. Data Protection
TravelThru will respect all legal regulations regarding the handling and processing of the client’s personal data. The clients’ data, necessary for the fulfillment of transfer contracts, will be stored and transferred to the transfer service provider when necessary.
10. Severability Clause
If any provisions in this contract are or become wholly or partly invalid or unenforceable, or if there are any gaps found, this shall not affect the remaining provisions of this contract. To rectify these discrepancies, the parties undertake to reach an agreement in place of the invalid and unenforceable provisions that corresponds as closely as possible to the commercial purpose of those provisions.