Guidelines For Using TravelThru's Driver App

What are Driver Events?

Driver Events are live updates sent to customers during their trip alerting them to the current status of the driver in relation to the Pickup.

There are five types of events:

Driver EventsDescription
I am heading to pickup addressThe driver started the job and is on their way to the pickup location
I arrived at the pickup addressThe Driver has arrived at the pickup location and is ready to meet the customer
Passenger on boardThe driver has collected the customer and is on their way to the drop-off location
Passenger no-showThe driver has waited the allotted waiting time, has made reasonable attempt to contact the customer per our commercial agreement
I dropped the passengerThe driver has completed the ride and has dropped off the customer

All events requested should be registered when the car is not moving. Please ensure drivers are not using their phones while driving.